We’re in when you’re out, so deliver to branch
Coronavirus update | We're open for business and doing everything we can to help our customers. However, some of the services we offer have been impacted. Find out more here
How to collect a parcel from your local branch
Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead.
Local Collect is ideal if you’re out and a parcel’s too big to post or needs to be signed for. Here’s how it works:
Check if you can collect
When you buy online, check if the retailer offers Local Collect (delivery to a Post Office branch). We’ll look after the item until you can collect it, and there’s no charge to pick it up
Pick a Post Office
Collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays.
Collect your parcel
Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to (there's a list of what we accept below), and a copy of the tracking ID. For Parcelforce Worldwide customers, your delivery text or email confirmation can be accepted for collection, alongside some proof of identify.
Small print
Collection service is operated at the discretion of Post Office in partnership with Royal Mail and Parcelforce Worldwide services.
- Only select online retailers using Royal Mail and Parcelforce Worldwide delivery services are eligible for this collection service
- An item will not normally be kept for more than 18 days at the Post Office
- Any mail uncollected after these timescales shall be treated as undeliverable, sent back to the sender’s address or, if one is not provided, sent to the National Returns Centre
Bring some ID
To collect a parcel from a Post Office, you’ll need some proof of identity, as well asthe tracking ID. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.
We’ll accept any of these:
• Digital ID - Post Office EasyID or Yoti
• Birth certificate
• Building society book
• Cheque book
• Cheque guarantee card
• Council tax payment book
• Credit card
• Credit card statement (no older than 6 months)
• Debit card
• Full driving licence
• Marriage certificate
• Military photo ID
• Police Warrant Card
• Foreign national identity card
• National Savings bank book
• Valid passport
• Paid utilities bill (no older than 6 months)
• Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
• Trade union card
If you’re under the age of 18 and can’t provide any of the above, we’ll take one of the following too (originals, not copies):
• Medical card
• National Insurance card
• Savings book
Collect parcels from a local Post Office
Services currently available are Local Collect, Royal Mail Redelivery, Parcelforce Worldwide Convenient Delivery and Parcelforce Worldwide Convenient Collect
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