We’re in when you’re out, so deliver to branch
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How to collect a parcel from your local branch
Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead.
Local Collect is ideal if you’re out and a parcel’s too big to post or needs to be signed for. Here’s how it works:
Check if you can collect
When you buy online, check if the retailer offers Local Collect (delivery to a Post Office branch). We’ll look after the item until you can collect it, and there’s no charge to pick it up
Pick a Post Office
Collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays.
Collect your parcel
Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to (there's a list of what we accept below), and a copy of the tracking ID. For Parcelforce Worldwide customers, your delivery text or email confirmation can be accepted for collection, alongside some proof of identify.
Small print
Collection service is operated at the discretion of Post Office in partnership with Royal Mail and Parcelforce Worldwide services.
- Only select online retailers using Royal Mail and Parcelforce Worldwide delivery services are eligible for this collection service
- An item will not normally be kept for more than 18 days at the Post Office
- Any mail uncollected after these timescales shall be treated as undeliverable, sent back to the sender’s address or, if one is not provided, sent to the National Returns Centre
Bring some ID
To collect a parcel from a Post Office, you’ll need some proof of identity, as well asthe tracking ID. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.
We’ll accept any of these:
• Digital ID - Post Office EasyID or Yoti
• Birth certificate
• Building society book
• Cheque book
• Cheque guarantee card
• Council tax payment book
• Credit card
• Credit card statement (no older than 6 months)
• Debit card
• Full driving licence
• Marriage certificate
• Military photo ID
• Police Warrant Card
• Foreign national identity card
• National Savings bank book
• Valid passport
• Paid utilities bill (no older than 6 months)
• Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
• Trade union card
If you’re under the age of 18 and can’t provide any of the above, we’ll take one of the following too (originals, not copies):
• Medical card
• National Insurance card
• Savings book
Collect parcels from a local Post Office
Services currently available are Local Collect, Royal Mail Redelivery, Parcelforce Worldwide Convenient Delivery and Parcelforce Worldwide Convenient Collect
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What does it mean when it says USPS is now in possession of your item? ›
If the item was picked up, either as part of a scheduled pickup or by the carrier on the route, the event will display as 'Picked Up'. If the item was scanned in the office, either at the retail counter or on the back dock, the event will display as 'USPS in possession of item'.
How does parcel collect work? ›- Choose Parcel Collect address. Choose a Parcel Collect address from your alternative delivery addresses.
- Shop online. When shopping online, copy and paste the Parcel Collect address into the shipping details.
- Collect!
USPS Hold Mail® requests must be for a minimum of 3 days and a maximum of 30 days. If you need mail held longer than 30 days, please sign up for a USPS Forward Mail service. USPS Hold Mail requests are not necessary for Post Office Box™ customers, as mail delivered to a PO Box™ is allowed to accumulate up to 30 days.
How do you collect your parcel at the post office? ›Bring some ID
To collect a parcel from a Post Office, you'll need some proof of identity, as well as the tracking ID. It could be a full driving licence, passport or any of the list below. Just make sure it's the original (not a copy) and for the person the parcel's addressed to.
Call 1-800-ASK-USPS®
Saturday: 8:00 a.m. to 6:00 p.m. EST.
If your package is of illegal status , they invite you a notice to pick it up at the post office where US Postal agents, local law enforcement, and the Fed agency dealing in the issue/kind of your package will be waiting for you with some silver jewelry and some Miranda warnings to ready you….
What is parcel collect service? ›A parcel collection service is a convenient option for many customers. With DPD parcel collection our couriers come to a specific location, chosen by you, to pick up a parcel before taking it back to the depot to be sorted then sent on to the recipient.
What does parcel collected by pickup point mean? ›The point that allows the customer to choose where they want to receive their order is known as a pickup point. This service is also known as out-of-home delivery and provides more flexibility than home delivery. The customer can choose the pickup location as per their convenience and schedules.
What is a parcel collect location? ›Customers use their Parcel Collect location as their delivery address when they shop online. They will be notified by email when a parcel is ready to collect. Parcels must be collected within 10 days, otherwise the parcel will be returned to the sender.
How many times will USPS attempt to deliver a package? ›When someone is normally available to receive parcels, but an ordinary parcel (i.e., a parcel without any extra services) cannot be delivered on the carrier's first attempt, a second delivery attempt is made the next working day and no PS Form 3849 is left on the initial attempt.
What happens to packages not picked up? ›
So what happens if a package doesn't get picked up on time? If a package doesn't get picked up, it usually gets returned to the warehouse as “refused” or “not picked up”. In that case the parcel gets returned to the warehouse, and will be automatically refunded minus the shipping costs.
Can USPS leave my package at Post Office? ›Once you set up Instructions electronically, items can be left at a specific location at your address, your Post Office, or even at a different domestic address – all options are listed online.
What is an SPSO Post Office? ›Noun. SPSO. Initialism of scale payment sub office. Sub-sorting post office.
Does Amazon deliver to Post Office? ›You can use a post office box if the postal service doesn't deliver to your street or you want extra security for your parcel. Amazon can deliver to all PO boxes, but not all carriers ship to PO boxes.
Can I get a parcel delivered to a locker? ›Lots of retailers offer parcel Locker collection – just select it as a delivery option when you check out. When your parcel arrives, you can collect it at any time over the next 3 days. We'll send you a code to enter at the Locker, which will unlock the door to your parcel – it's that simple!
Will I get in trouble if my package is seized? ›You may be subject to penalties up to the value of the genuine merchandise based on the manufacturer's suggested retail price (MSRP). These can be quite high and would require a separate petition filing to mitigate these fines down. Note you may not receive a penalty notice until way after the seizure case was closed.
What causes a package to be seized? ›Usually, confiscation occurs when goods are deemed counterfeit, prohibited or illegal in the country, or when false declarations are knowingly made. A shipment may also be confiscated not only in the destination country where customs clearance takes place, but also at transit points through which the shipment passes.
What packages get seized? ›- Cash and Currency. ...
- Controlled Substances like Weed, Cocaine, or Prescription Drugs. ...
- Firearms, Ammunition, and Explosives.
If you've got proof of the identity of the person to whom the item's addressed, then yes.
Can I arrange for a parcel to be collected and delivered to me? ›Get a quote today and see how much you could save. Then you're all set! The courier will now collect the parcel from the address you specified and deliver it right to your doorstep.
How do I use parcel service? ›
Drop off your parcel, or wait in for collection
Once you've booked your courier and got your parcel ready, all you need to do is wait for the courier to collect, or drop it off at your nearest drop off point.
UPS Hold orders for 7 working days before sending the parcel back to Scan. Please make sure you are available to collect your order.
How long can a package stay at a pickup point? ›In general, 14 days is usually the rule, but as we see below, there are exceptions. This is how long your packages can remain with each carrier: Bring: At Bring, your package can remain for 13 days, day 14 it is returned. DHL: DHL keeps your package for 13 days, day 14 it is returned.
Why would a package be picked up instead of delivered? ›Most of the time, this feature is used when tracking information updates that a package has arrived at a local or regional sorting facility nearby but hasn't yet made it to the last post office along the way before it goes out to be delivered.
How a parcel is delivered? ›Parcel carriers usually deliver directly to a location or transfer the packages a few times before final delivery. After you've booked your parcel shipment online, we will handle the rest of the shipping process.
What does collected mean in parcel tracking? ›Collect on Delivery (COD) is a service that allows the sender to collect from the recipient money for postage, fees, merchandise, or any combination thereof. Each COD item has an identification number, enabling delivery confirmation.
How do I use UPS parcel collection? ›Click under “Actions” and select “View Account Details” then “Collection Options” and select your option. Fill out your preferred collection times and driver instructions, if applicable.
Will USPS try again after attempted delivery? ›If your package is marked as attempted delivery, don't worry! The driver will typically try again the next business day. If you're still not home or available to accept the package, the driver will leave a notice with information on how to arrange a future delivery or pick-up.
Will USPS try to deliver my package again? ›Redeliveries can be scheduled online 24 hours a day, 7 days a week. For same-day Redelivery, make sure your request is submitted by 2 AM CST Monday-Saturday or your Redelivery will be scheduled for the next day. Check to determine if Redelivery is available for your address.
How long will USPS hold a package before returning to sender? ›The Postal Service (USPS) will make 1 or 2 attempts to deliver, based on the carrier's knowledge. After the attempts, the package will be held for 15 days from the intial delivery attempt and then returned to sender.
Who is responsible if a parcel goes missing? ›
If you bought something from a business to be delivered, it's the seller's responsibility to make sure the item is delivered to you. If the seller used a courier, they should chase the courier to find out what's happened to your order - it's not your responsibility.
Who pays for stolen packages? ›Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.
What happens to parcels that are not delivered? ›What do couriers do with undelivered packages? Generally, nonmailable packages are returned to the sender. But, if for any reason the sender will not or cannot receive it, the courier company will hold onto a parcel for a while so that the owner can file a claim. However, they cannot wait indefinitely.
Will USPS pay for lost packages? ›What does a USPS Claim cover? If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
Can I just leave a package in my mailbox? ›If your package is less than one-half inch thick and weighs less than 10 oz, you may use postage stamps and do one of the following: Put it in your mailbox for carrier pickup. Drop it in a blue collection box or Post Office lobby mail slot.
Can you stop a USPS truck to get your package? ›For a fee, USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.
What are the three main services provided by the Post Office? ›The primary function of Post Office is collection, processing, transmission and delivery of mail.
What does SPSO stand for? ›Sign up to read the latest news and reports from the Scottish Public Services Ombudsman (SPSO).
Who runs the Post Office? ›Louis DeJoy is the 75th Postmaster General of the United States and Chief Executive Officer of the U.S. Postal Service.
What happens if you get a package too big for your PO box? ›If a mailpiece that is addressed to a PO Box must be signed for, or is too large to fit in the box, the Post Office™ will place in your box either: A key to a larger storage locker within the same facility (for a larger item)
Does USPS deliver on Sunday? ›
Yes, depending on the mail class used and the metro area you live in, the U.S. Postal Service does deliver packages on Sundays.
What happens if PO box is too small? ›You may receive a note in your PO box to retrieve your mail at the service counter or get a key to a larger storage box. If your volume of mail becomes an ongoing problem because it will not fit in your PO box, your postmaster will likely ask you to get a larger PO box size.
What is the difference between a parcel locker and a mailbox? ›How is a parcel locker different from a mailbox or cluster box units (CBUs)? CBUs or cluster mailboxes are common in multi-family residential properties and, just like the single mailbox, are designed to receive mail. A parcel locker, on the other hand, is a bigger compartment designed to accommodate larger packages.
How do I get a parcel without giving my address? ›- Package receiving service.
- Package locker systems.
- Sign up for a PO Box.
- Get your parcel delivered to a friend (or your office)
18 days. We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the item being available for collection from a Customer Service Point or local Post Office branch. 48 working hours' notice is required for a Redelivery.
What does it mean to be in possession of an item? ›n. 1) any article, object, asset or property which one owns, occupies, holds or has under control. 2) the act of owning, occupying, holding or having under control an article, object, asset or property.
What does received into UPS possession mean? ›We've received the shipment details and billing information from the sender of the shipment. Once we have possession of the shipment and have it moving within our network, the status will be updated.
What does possession mean in delivery? ›Delivery of possession means returning dwelling unit keys to the landlord and vacating the premises.
How does USPS check packages for drugs? ›Typically, a postal worker isn't permitted to open a package in order to see what's inside and if the contents contain anything illegal. To be able to inspect a package, a postal worker or inspector must usually obtain a search warrant based on a reasonable suspicion that the package contains something illegal.
What are the three types of possession? ›- Actual Possession. You have actual possession when you have physical control over something. ...
- Constructive Possession. You have constructive possession when something is not immediately accessible to you, but you have control or the right to control over a thing 3. ...
- Joint Possession.
What is an example of a possession? ›
She came into possession of a rare silver coin. The family lost all of its possessions in the fire. This ring was my mother's most precious possession. The defendant was charged with heroin possession.
What is the meaning of possession example? ›Possession is all about control: if you have possession of something, you own it, or have your hands on it. If your house keys are in your possession, you know where they are. In soccer being in possession means having control of the ball; in hockey, it's having your stick on the puck.
Why is my package still in possession? ›It just means they know where the package was scanned last - but it hasn't been scanned at its next 'stop' yet. It's also saying the package is on time for delivery, and hasn't been delayed for some reason.
Does UPS actually investigate packages? ›Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days. If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post.
Do UPS packages get seized? ›If FedEx or UPS discovers money or U.S. Currency in the package, then they will contact law enforcement who might seize the package for forfeiture. If your package was seized, a state or federal law enforcement officer might knock on your door during an investigation.
What makes something a possession? ›Possession means the ownership, control, or occupancy of any object, asset, or property, by a person.
Is possession the same as trafficking? ›Drug trafficking is generally defined as the production, distribution, and sale of illegal drugs including cocaine, LSD, PCP, heroin, and marijuana. On the other hand, drug possession refers to simply being caught while having illegal drugs.
How does a package get flagged? ›Items of unusual weight relative to their size, or that are lopsided or oddly shaped. Items which are sealed with excessive amounts of tape. An item containing a postmark which does not match the return address or bears an excessive amount of postage. Mailpiece is leaking an unknown powdery substance.
What happens if someone sends you drugs in the mail? ›If you get caught sending or receiving illegal drugs in the mail or through a parcel service like FedEx or UPS, you could be facing federal felony drug trafficking charges. It could mean years in prison and heavy fines.
What happens if your package gets seized? ›After U.S. Customs seizes the package, it sends the file to the Fines, Penalties, and Forfeitures Office (FP&F), which then prepares a legal Seizure Notice explaining the time and place of seizing the cargo.